Thank you for choosing Aires Tech!
Discover how we ensure successful deliveries & exceptional service for our customers.
Your trust is valued & browsing our shipping policies provides insights into our processes & both parties’ responsibilities pertaining to shipments.
Shipping Providers and Centers
- We work with various shipping providers such as USPS, DHL, FedEx, Canada Post, UPS, and more.
- Our shipment centers are located in Carrollton, Texas (U.S.), Ontario, Canada, Gorzow, Poland (Select European Countries), and Altona, Australia (Australia & New Zealand).
Order and Delivery Expectations
- Orders must include a purchase receipt and products.
- Shipping information can be updated within 30 minutes on regular working days.
- Orders placed during weekdays can be canceled within 30 minutes by emailing support@airestech.com or using Live Chat.
- Weekend and holiday orders are non-cancellable but can be returned for a refund upon arrival.
- Orders are processed and shipped within 24 hours on working days, excluding weekends, holidays, or unforeseeable events.
- Canada & U.S. orders arrive within 10 business days; international orders within 20 business days.
- Back-ordered items are shipped when available, with no extra charge.
Customer Tracking and Responsibilities
- Email notification with tracking number sent upon order processing.
- Customers are responsible for accurate personal and shipping information.
- Cooperation with shipping providers and timely notifications for lost orders expected.
- Rejected orders may not be eligible for refund or exchange at American Aires' discretion.
- Tracking info may not appear until after carrier pickup.
Shipping Costs and Duties
- Shipping costs calculated at checkout.
- International orders include import fees (DDP) with no additional charges upon arrival.
- Some orders may ship from alternate centers; contact support@airestech.com for customs/duty charge assistance.
- Return shipping costs are the customer's responsibility. This includes customs fees that were charged with original order.
- Aires will only refund customs charges/fees that were incurred if our product arrived defective. Defective products require proof with photos of the issues to resolve with a replacement or proceed with the return process.
Damaged Items
- Products bought from www.airestech.com are covered for 30 days from purchase if received with physical damage and/or wear upon opening.
- Return in line with our Return Policy.
