Thank you for choosing Aires! 

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on returns & refunds. 

Return Window:

• All returns or exchanges can be made within 30 days from the date of purchase.

Initiation of Returns or Exchanges:

• All returns or exchanges must be initiated with American Aires Inc. Please contact our customer support team at support@airestech.com to initiate the return process.

Lost Devices

Aires is not responsible for lost products once they have been delivered. We do not replace or provide refunds for devices that have been lost or misplaced.

Approval and Discretion:

• All returns and exchanges are subject to the absolute discretion of American Aires Inc and may be denied for just cause.

Packaging Requirements:

• All returning merchandise must include all accessory items, along with the corresponding order number(s), inside the returning package to our facility.

Shipping Costs and Fees:

• All returns related shipping costs or fees are the responsibility of the customer and not of American Aires Inc. This includes customs fees that were charged with original order. Aires will only refund customs charges/fees that were incurred if our product arrived defective. Defective products require proof with photos of the issues to resolve with a replacement or proceed with the return process.

*Includes shipping fees for international & domestic returns*

Processing Time:

• Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility.
• An email notification will be sent once the return or exchange is processed.
• Refunds can take up to 10 business days based on your payment provider.

Contact Information:

• For any other related returns or exchanges questions, please contact our customer support team at support@airestech.com. We are here to assist you.

We appreciate your understanding and cooperation in adhering to our Returns Policy. Our aim is to provide you with exceptional customer service and ensure a smooth returns process. Should you have any questions or need further assistance, please do not hesitate to reach out to us.

Thank you for being a valued customer of American Aires Inc.