Aires Tech Shipping Policies – airestech

Thank you for choosing Aires Tech!

Discover how we ensure successful deliveries & exceptional service for our customers.

Your trust is valued & browsing our shipping policies provides insights into our processes & both parties’ responsibilities pertaining to shipments.

Shipping Providers and Centers

• We work with various shipping providers such as USPS, DHL, FedEx, Canada Post, UPS, and more.
• Our shipment centers are located in Carrollton, Texas (U.S.), Ontario, Canada, Gorzow, Poland (Select European Countries), and Altona, Australia (Australia & New Zealand).

Order and Delivery Expectations

• Orders must include a purchase receipt and products.
• Shipping information cannot be updated once the order is placed.
• Orders placed during weekdays can be canceled within 30 minutes by emailing support@airestech.com or using Live Chat.
• Weekend and holiday orders are non-cancellable but can be returned for a refund upon arrival.
• Orders are processed and shipped within 24 hours on working days, excluding weekends, holidays, or unforeseeable events.
• Canada & U.S. orders arrive within 10 business days; international orders within 20 business days.
• Back-ordered items are shipped when available, with no extra charge.

Customer Tracking and Responsibilities

• Email notification with tracking number sent upon order processing.
• Customers are responsible for accurate personal and shipping information.
• Cooperation with shipping providers and timely notifications for lost orders expected.
• Rejected orders may not be eligible for refund or exchange at American Aires' discretion.
• Tracking info may not appear until after carrier pickup.

Shipping Costs and Duties

• Shipping costs calculated at checkout.
• International orders include import fees (DDP) with no additional charges upon arrival.
• Some orders may ship from alternate centers; contact support@airestech.com for customs/duty charge assistance.
• Return shipping costs are the customer's responsibility. This includes customs fees that were charged with original order.
• Aires will only refund customs charges/fees that were incurred if our product arrived defective. Defective products require proof with photos of the issues to resolve with a replacement or proceed with the return process.

Damaged Items

• Products bought from www.airestech.com are covered for 30 days from purchase if received with physical damage and/or wear upon opening.
• Return in line with our Return Policy.